Session Details

Brandon Larson

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Examining COVID-19 Effect on Digital Banking and Customer Experience

  • Date:Tuesday, September 29
  • Time:1:00 PM - 1:30 PM
  • Session Type:Breakout
  • Session Code:DC111

As restaurants moved to carryout only and employees started to work from home, it became readily apparent COVID-19 changed the way business would be done. Banking was no exception. This session will examine the evolution of digital banking and customer expectation trends pre-COVID to today, and consider how the pandemic will have a lasting effect on a digital banking relationship.

In this session, you will learn:

* How customers' habits and interactions were altered by the circumstances of the pandemic;

* The evolution of trends in digital banking throughout the past year; and

* What lingering effects the pandemic may have on customer expectations and digital banking.