Session Details

Karen  Buck

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Turning Crisis into Opportunity for Consumer Banking

  • Date:Wednesday, September 30
  • Time:3:00 PM - 3:55 PM
  • Session Type:Breakout
  • Session Code:Sponsor Roundtable

Join NelsonHall’s banking research director Andy Efstathiou, TD Bank’s Karen Buck, executive vice president of commercial, retail and payment operations along with Genpact’s global head of consumer banking, Jason Osborne, and global head of transformation services for banking and capital markets, Pierre Legrand, for a virtual fireside chat. Hear from your peers and industry experts on how banks are digitizing their front-to-back offices to augment experiences, deliver services faster, improve security and convenience, and modernize core operations.

In this session you will learn:

* How the global health and economic crises reshaped consumer banking;

* How banks are rapidly adjusting to serve customers digitally while trying maintain empathy and human connection; and

* How banks can accelerate and prioritize their digital investments in order to drive real change.